The Design of Experience: The Snail Mail Saga

Welcome to the Design of Experience: conversations about the ideas that make us feel a tribal devotion to the things we love.

This one’s about: Sales pitch knife fights, Wes Anderson slander, and the long awaited return of Creepy Joe. What is the true power of persistence? How can you be a big red X in a sea of white dots? Today, Steve, Matt, and special guest Joe, talk about how an intern’s mistake led to a lesson about the value of humanizing sales.

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